“We know why we called”, the nation told call centre operators around the country today.
Having been quizzed as to whether their enquiry had been dealt with, then asked if there was anything else they could be helped with, then thanked for calling the company, then offered to stay on the line for a quick eighteen-question survey, then being wished all the best for the rest of the day, millions of customers around the nation have finally managed to get off the god damn phone.
Only to go to their email to find a survey asking them how likely, on a scale of 1-10, they would be to recommend the service to a friend, based on the recent phone call.
And then asked to provide more detail to explain why they chose that number.
And then receiving another email to thank them for filling out the survey.
