A large multinational utility provider that outsourced its call centre facilities last year, values Mary Roberta from Prospect’s phone call.
The news was delivered to Ms Roberta via an automatically generated message after she had successfully navigated a voice recognition program.
Ms Roberta was initially unaware of how significant she was to the company, but said she was assured on at least five occasions that this was indeed the case.
Ms Roberta said she “can’t wait” to personally thank an employee of the company for the kind words, although a spokesperson for the company said she might have to. Probably another 12-15 minutes.